What the guarantee covers
- Lost in transit. If the carrier confirms your parcel is lost, we send the whole order again at no cost.
- Seized. If your parcel is seized on the way, we send the whole order again at no cost.
- Wrong item. If we packed the wrong product, we ship the right one at no cost. Tell us within 5 business days of delivery.
How to make a claim
Open a support ticket from your account, pick the order and tell us what happened. For a seizure, add a photo of any notice you received; for a wrong item, a photo of what arrived. We reply with your replacement tracking number once it ships.
Returns
Because of what we sell, we cannot accept returns or resell anything that has left our hands. All sales are final once an order ships. If something is wrong with your order, the guarantee above is how we put it right.
Before your order ships
Check your shipping address at checkout, including the unit and buzzer number. Spotted a mistake? Open a support ticket straight away: we can change the address or cancel the order until it has been packed and booked with the carrier.