Frequently Asked Questions

Ordering from us is simple and secure. Here's how:

1. Browse our products – Explore our selection by brand or category
2. Add to cart – Select the products and quantities you need
3. Checkout – Enter your shipping information
4. Pay via Interac e-Transfer – Follow the payment instructions
5. Receive confirmation – We'll send order confirmation to your email

No, there is no minimum order amount. You can order as little or as much as you need. However, we do offer free shipping on orders over $1,000, so many customers choose to stock up to take advantage of this offer.

Yes, you can modify or cancel your order within 2 hours of placing it, as long as it hasn't been processed yet. To make changes:

• Email us at [email protected]
• Include your order number and requested changes
• We'll confirm the modification within 1-2 hours

While you can checkout as a guest, we recommend creating an account for the following benefits:

• Track your order status in real-time
• View your complete order history
• Faster checkout on future orders
• Save multiple shipping addresses
• Access to exclusive member promotions

Once your order ships (usually within 1-2 business days), you'll receive an email with tracking information. You can track your package by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account and viewing order details
• Visiting the Purolator tracking website with your tracking number

We do our best to keep all products in stock. If an item is temporarily unavailable:

• Sign up for email notifications on the product page
• We typically restock popular items within 1-2 weeks
• Contact us for estimated restock dates
• We can suggest equivalent alternatives from other brands

We ship exclusively within Canada to all provinces and territories:

• Ontario, British Columbia, Alberta, Quebec
• Manitoba, Saskatchewan, Nova Scotia, New Brunswick
• Newfoundland & Labrador, Prince Edward Island
• Northwest Territories, Yukon, Nunavut

Shipping times vary by location and shipping method:

• Processing Time: 1-2 business days
• Ontario & Quebec: 2-4 business days
• Western Canada (BC, AB, SK, MB): 3-5 business days
• Atlantic Canada: 4-6 business days
• Northern Territories: 5-8 business days

Orders placed before 2 PM EST on business days typically ship same day.

Our shipping rates are competitive and straightforward:

• Orders over $1,000: FREE Purolator Express shipping
• Orders $500-$999: $30 flat rate
• Orders under $500: $30 flat rate

Yes, 100% discreet packaging. Your privacy is our priority:

• Plain, unmarked cardboard boxes
• No company name or logos on exterior
• Generic return address
• No indication of contents on shipping label
• Products wrapped in bubble wrap and sealed

We ship exclusively via Purolator for reliable, fast Canadian delivery. Benefits include:

• Full tracking from pickup to delivery
• Signature confirmation available
• Reliable delivery times across Canada
• Secure handling of packages

Yes! If you prefer to pick up your package rather than have it delivered to your address, you can:

• Request "Hold for Pickup" in order notes at checkout
• Contact Purolator directly after receiving tracking to redirect
• Packages are held for up to 5 business days

Lost or significantly delayed packages are rare, but if it happens:

• Contact us if tracking hasn't updated in 5+ days
• We'll file an investigation with Purolator
• Lost packages are reshipped at no additional cost
• We guarantee delivery or full refund

We accept the following secure payment methods:

• Interac e-Transfer – Our primary payment method (fast & secure)
• Bitcoin (BTC) – For additional privacy
• Other Cryptocurrencies – ETH, LTC available upon request

After placing your order, you'll receive payment instructions via email:

1. Log into your online banking
2. Select "Send Interac e-Transfer"
3. Enter the recipient email provided
4. Enter your order total as the amount
5. Use the security question/answer provided
6. Include your order number in the message field

Payment is typically confirmed within 1-2 hours during business hours.

Absolutely. Your security is our top priority:

• Interac e-Transfer is bank-level secure
• We never store your banking details
• All transactions are encrypted
• Your personal information is never shared

Payment confirmation times:

• Interac e-Transfer: 1-2 hours (during business hours)
• Bitcoin: After 1-2 network confirmations (typically 20-40 minutes)
• Weekends/Holidays: May take up to 24 hours

You'll receive an email confirmation once payment is verified and your order is processing.

If you accidentally send the wrong amount:

• Underpayment: We'll contact you to send the remaining balance
• Overpayment: The difference will be applied as store credit or refunded

Contact us immediately at [email protected] if you realize you've made an error.

Yes, 100% of our products are lab tested. Every batch undergoes rigorous testing:

• Third-party laboratory verification
• Purity testing (99%+ purity guaranteed)
• Potency verification (accurate dosing)
• Sterility testing for injectables
• Heavy metal and contaminant screening

We partner exclusively with Canada's top pharmaceutical manufacturers:

• Accel Pharma – 40+ products, highest concentration formulas
• Genetix Pharma – 35+ products, advanced formulations
• Norma Pharma – 25+ products, time-tested reliability
• Zionova Pharma – 45+ products, 100% Canadian-made

All brands maintain 99%+ purity and pharmaceutical-grade standards.

Proper storage ensures product effectiveness:

• Injectables: Room temperature (15-25°C), away from direct sunlight
• Oral tablets: Cool, dry place, original container
• HGH: Refrigerate after reconstitution (2-8°C)
• Peptides: Refrigerate, use within 30 days of reconstitution

Each product includes specific storage instructions on the label.

All products have clearly printed expiration dates:

• Injectable steroids: 2-3 years from manufacture
• Oral steroids: 2-3 years from manufacture
• HGH (unreconstituted): 2 years if refrigerated
• PCT products: 2-3 years from manufacture

We rotate stock to ensure you always receive products with maximum shelf life remaining.

While we cannot provide medical advice, our knowledgeable support team can:

• Answer questions about product specifications
• Provide general information about compounds
• Suggest popular product combinations
• Recommend appropriate PCT products

All our brands meet pharmaceutical-grade standards, but each has unique characteristics:

• Accel Pharma: Known for highest concentration formulas and maximum potency
• Genetix Pharma: Innovative compounds with cutting-edge formulations
• Norma Pharma: Time-tested, reliable formulas with excellent value
• Zionova Pharma: 100% Canadian-made with fastest shipping times

Choose based on your preferences for concentration, price point, or brand loyalty.

Due to the nature of our products, we cannot accept returns on opened items. However:

• Damaged items: Full replacement or refund
• Wrong items sent: Immediate replacement at our cost
• Unopened, sealed products: May be eligible for store credit

Contact us within 48 hours of receiving your order to report any issues.

We take great care in packaging, but if damage occurs:

1. Take photos of the damaged packaging and products
2. Email us within 48 hours with photos and your order number
3. Do NOT dispose of damaged items until we confirm
4. We'll ship replacements immediately at no cost

To request a refund:

1. Email [email protected]
2. Include your order number and reason for refund
3. Provide photos if applicable (damaged/wrong items)
4. We'll respond within 24 hours with next steps

Approved refunds are processed within 3-5 business days via your original payment method.

Mistakes are rare but we handle them immediately:

• Contact us right away with your order number
• Send a photo of what you received
• We'll ship the correct item immediately
• Keep the wrong item or we'll arrange return pickup

Creating an account is quick and easy:

1. Click "My Account" in the header
2. Select "Register" or "Create Account"
3. Enter your email and create a password
4. Verify your email address
5. Complete your profile (optional)

You can also create an account during checkout.

Your privacy is our top priority. We protect your information with:

• SSL encryption on all pages
• Secure, encrypted database storage
• No sharing of personal data with third parties
• Minimal data collection policy
• Regular security audits

We never sell, rent, or share your personal information.

To reset your password:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset link
5. Create a new secure password

Reset links expire after 24 hours for security.

Yes, you can request account deletion at any time:

• Email us at [email protected]
• Request "Account Deletion" in the subject line
• We'll confirm deletion within 48 hours
• All personal data will be permanently removed

Note: Order history required for legal purposes may be retained in anonymized form.